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Service Levels

Clear expectations and named contacts

Clear turnaround windows and a named point of contact for queries and exceptions.

You shouldn't have to guess when work will be ready or wonder who to contact if something goes wrong. We're clear about timelines and always provide a named point of contact who knows your account.

Turnaround Times

Typical delivery windows

Monthly Bookkeeping

Standard turnaround from month-end to delivery of reviewed, reconciled records:

5-10 business days

Depends on transaction volume and record complexity. We'll agree a specific date in your engagement agreement.

Exceptions flagged mid-cycle, not at handover.

Query Response

When you or your accountant has a question about the records:

1-2 business days

Most queries answered within 24 hours. Complex issues may take longer, but you'll get an update immediately.

Always through your named contact.

Year-End Accounts

For accounts preparation and month-end close support:

3-5 business days

Depends on whether it's a straightforward year-end or includes rework or prior-year adjustments.

Timelines agreed in advance.

Ad-Hoc Requests

If you need something outside the regular cycle — a report, a one-off export, a special analysis:

Agreed on request

We'll let you know what's possible, what it takes and when you can have it.

Not all requests fit in the standard workflow.

Your Named Contact

Someone you can rely on

Every account is assigned a named point of contact. They know your business, your playbook, your questions and your concerns. All communication goes through them — you're not talking to a rotating ticket queue. If they're unavailable, there's a backup, but you always know who to reach out to.

  • A named account manager for your engagement
  • Direct contact for queries and exceptions
  • They know your business and your playbook
  • Consistent point of contact across the relationship
Named account manager and point of contact
Clear, Predictable Delivery

You'll always know where things stand

We won't surprise you with missed deadlines or leave you wondering who to ask. Clear timelines, predictable delivery, and always someone you can reach out to.

Book a Discovery Call
Related Pages

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How Our Service Works

Managed delivery model.

Monthly Process

The bookkeeping cycle.

Getting Started

Onboarding timeline.
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